melcia wrote:Walmart this year was horrible. I'm not sure how it was in your locations but here in my town in Iowa it was BAD. I wasn't planning on buying any of the major door busters - I didn't need any TVs or computers, but I was hoping to catch the Paula Dean pans for my mom and a few odds and ends. Well as you know, the sales opened at 10 with electronics at 12, so I head into Walmart at 9. Again I wasn't planning on anything major and in years past, swinging in an hour after opening I was always able to get the more 'minor' items on my list.
Well everything was wiped out at 9. Yes. 9. You see, my Walmart opened up the pallets and let everyone put things in their carts at 6pm. And no, this wasn't advertised. To put it mildly people were MAD. It really took away the fairness and even playing field of everyone who knew the sales started at 10.
Because of this, I'm not shopping at Walmart for the rest of the Christmas Season and won't go back there for Black Friday again. There were a few more major incidents involved, including a manager who yelled at my - okay Im going to go into that.
My mom wanted to buy me the new Zelda game that came out for Christmas. I'm 30, so the surprise factor wasn't needed, but she knows how much I love my Wii games. So we get there and she heads back to electronics and there were HUNDREDS left, but the salesperson told her that the game would be waiting for her when she checked out and to head up front. So we immediately hopped in line together. Me with my mini chopper and 2 movies and her with a couple of movies for dad and a sweatshirt. We were in line at 9:40 and at 11:10 we made it to the checkouts. I paid for my stuff and she gets up and tells the poor cashier about her game. The girl walks back to customer service and 8 minutes (yes, I was looking at my cell phone) she came back with the most anxious and terrified expression on her face. She informs us that she had to talk to three managers and all the copies were back in electronics still and they'd send one up. She kept apologizing and we told her again and again that it wasn't her fault and we weren't bothered. Well 15 minutes later, no one had brought it up, so I head outside and leave my mom at the check out.
My mother came outside a half an hour later FURIOUS. Apparently about 10 minutes after I left, a manager came up and snapped, "What is TAKING SO LONG here?" and when she was informed that they were waiting, stormed away to CUSTOMER SERVICE, shouting over her shoulder that she would take care of it and get the game. When she came back, she told my mother "There aren't any games in customer service so I sent someone to get it. You can pay for your other things here and the rest at customer service." She wasn't kind in how she said it. My mom shot her a look because she was livid at this point and just as mom started to pay for the rest of her stuff, another employee came running up carrying several copies of the game and handed it to them.
It was just ridiculous. The girl at the register said that our walmart was informed to keep the zelda games up front IN customer service but the manager - the snippy one - had vetoed it, wanting to ave runners back and forth, getting each game as the customer was in check out.
Seriously. What in the world?
Not sure where in Iowa you are but the Cedar Rapids southside Wal Mart was pretty well ran this year. We got back into town after Thanksgiving and stopped in to Wal Mart for some things and it was almost 5pm at that time. No one in line for tvs, computers, etc where the lines were supposed to be and they hadnt even made the line yet for the Xbox deal as no one had said anything about it.....I almost stayed for the Xbox deal after hearing that as they said they had 30 to give out. I couldnt believe how quiet it was in there.....the Target down here had no one outside in line as of 10:30am either. My wife and her sister went back to Wal Mart at 8:30 for some things at 10pm and they were guarding stuff like hawks...nothing got unwrapped until 9:50 which was a far cry from last year so I was impressed with this Wal Mart this year.