klmmlk wrote:The OP is not making things up...The $189 Toshiba was 1 of 2 "secret" items that were listed online. Min. 3 per store and you needed a ticket. Just as they had the wii bundles with a 32inch samsung tv for $399. You needed tickets for these items.
Best Buy is shady...
We were FIRST in line out here. We got our tickets, they said come back and buy before 9am. We went over to target then came back. When we went to make our purchase they "ran out" of the Toshiba's for $189. They only had one left. Yet, we had 3 tickets??? So anyways, they sold us 3 of the $350 Toshibas for the $189 price.
Two years ago we were second in line. And they had $200 HPs. They handed out the tickets for those. Went to buy those and they claimed they couldnt find them and they were giving everyone a "comparable" laptop...some Compaq. We let them know we stood in line for an HP and were not leaving without an HP. We began to ask for Corporate's info...They ended up selling us a more expensive model for the lower price.
These stories I can believe. I think there are probably frequent instances where someone screws up and either (a) issues too many tickets or (b) sells a ticketed item without a ticket. Sounds like in both cases, your Best Buy went above the call of duty and made things right.
On the other side of a similar story, I was at Office Depot 2 years ago and did NOT get a ticket for a Desktop package. Apparently there was miscommunication amongst the store's employees, because when I went in, it seemed that the guy at the computer counter was handing things out without tickets. I asked for the desktop package, without any ticket, and he handed it to me. I checked out and left with it. Sucks for the person with the ticket, but I go mine.