Real Facts: Nordstrom's Price Matching Policy

Real Facts: Nordstrom's Price Matching Policy Rumors have been circulating about Nordstrom's price matching policy and Black Friday 2014. We're here to set the record straight.

Nordstrom's price matching policy is not couched in hard to read "legalese," but the first paragraph may be causing confusion:

"We are committed to offering you the best possible prices. We will meet similar retailers' prices if you find an item that we offer available elsewhere. We'll also be happy to adjust the price of an item you've purchased if it goes on sale within two weeks of your order date. Please note that price matching only applies to items of the same size and color. Designer items can only be matched when purchased at regular price."

It is true that throughout the year, Nordstrom will price match, provided that the item is the same and is from a similar retailer. The second paragraph, however, is our concern:

"We are unable to match prices from auction and outlet stores or their websites, or other retailers' discount promotions, shipping offers and gift card offers."

We called the Nordstrom number listed on their price matching policy, and asked if it would extend to Black Friday offers.

Their answer? "It depends." For Nordstrom to price match, the item must be widely available. Therefore, it is unlikely that a doorbuster limited to a certain number of people, or is a limited quantity, or for a limited time, would qualify. It also must be from a credible site or retailer. The representative did indicate that there could be Black Friday items that they would price match, but under the policy linked above, they would not be obligated to.

So, is it a good idea to go to Nordstrom to try and game the system? No, we don't think it is. First, the match on a promotion is not guaranteed. Second, doorbusters and other really good limited deals aren't likely to qualify. Finally, the item must be identical and in stock. This seems unlikely in a hectic, Black Friday atmosphere.

If you want to hinge your Black Friday Battle Plan on this tactic, or if you have a legitimate price match, the easiest way to take advantage of it is by using their live help section. You can also call customer service at 1.888.282.6060.

Thanks, and happy shopping!

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